7-Day Money-Back Guarantee
We stand behind the quality of our service. If you are not completely satisfied within the first 7 days of your subscription, we will issue a full refund — no questions asked.
At PrimeIPTVus, customer satisfaction is our top priority. This Refund Policy describes the conditions under which refunds are granted and the process for requesting one.
1. Refund Eligibility
You are eligible for a full refund if all of the following conditions are met:
- Your refund request is submitted within 7 calendar days of your original purchase date.
- You have not used more than 50% of the subscription period on monthly plans.
- You can provide a valid reason for dissatisfaction (technical issues, service not as described, etc.).
- Your account has not been suspended or terminated due to a violation of our Terms of Service.
2. Non-Refundable Situations
Refunds will not be granted in the following circumstances:
Refund requests submitted after 7 days of the original purchase date will not be honored, regardless of reason.
- The service was suspended or terminated due to a violation of our Terms of Service (e.g., credential sharing, reselling).
- Service interruptions caused by your own Internet Service Provider (ISP) or local network issues.
- Incompatibility with your specific device if our supported device list was clearly communicated at purchase.
- Change of mind after the 7-day window has expired.
- Renewals — subscription renewals are non-refundable once the new subscription period has begun.
- Promotional or discounted subscriptions marked as non-refundable at purchase.
3. How to Request a Refund
To submit a refund request, follow these steps:
Contact our support team by emailing [email protected] or messaging us on WhatsApp at +1 (302) 555-0198.
Include the following information in your request: your full name, the email address used at purchase, your WhatsApp number, your order date, and a brief description of the issue.
Allow us to troubleshoot first. In many cases, our support team can resolve technical issues within minutes. We may ask you to allow us to attempt a fix before processing a refund.
Refund confirmation. If your request is approved, we will confirm via email or WhatsApp and process the refund promptly.
4. Refund Processing Time
Once your refund is approved:
- Refunds are typically processed within 3 to 5 business days.
- Depending on your payment method or bank, it may take an additional 5 to 10 business days for the funds to appear in your account.
- Your subscription access will be revoked upon processing of the refund.
We will notify you by email once the refund has been issued from our end.
5. Partial Refunds
In certain circumstances, we may offer a pro-rated partial refund for multi-month plans (Silver or Gold) if:
- The refund request is made after 7 days but within the first 30 days of a 6 or 12-month plan.
- The service has experienced prolonged, documented downtime exceeding 72 consecutive hours attributable to our infrastructure.
Partial refunds are granted at the sole discretion of PrimeIPTVus and are calculated based on the unused portion of the subscription period, minus any applicable processing fees.
6. Chargebacks
We strongly encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks may result in:
- Immediate and permanent suspension of your account.
- Reporting of fraudulent chargeback activity to relevant authorities.
- Possible legal action to recover losses in accordance with applicable US law.
If you have a legitimate payment dispute, our support team is always available to resolve it directly and promptly.
7. Contact Us
To submit a refund request or for any billing-related questions, please reach out to our team:
PrimeIPTVus — Support Team
+1 (302) 555-0198
Available 24/7 — Response within 5–10 minutes