Welcome to PrimeIPTVus ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primeiptvus.com and purchase our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
We collect information you provide directly to us when you:
- Create an account or place an order (full name, email address, WhatsApp number)
- Contact our support team via email or WhatsApp
- Subscribe to our newsletter or promotional communications
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your subscription orders
- Send you your IPTV credentials and service activation details
- Provide customer support and respond to your inquiries
- Send transactional communications (order confirmations, renewal notices)
- Improve our website, services, and user experience
- Detect, prevent, and address fraud or security issues
- Comply with applicable legal obligations
We will never sell your personal data to third parties for marketing purposes.
5. Data Retention
We retain your personal information for as long as necessary to provide you with our services and fulfill the purposes outlined in this policy. Specifically:
- Account and order data is retained for the duration of your subscription plus 2 years.
- Communication records are retained for up to 1 year.
- Financial transaction records may be retained for up to 7 years to comply with US tax and accounting regulations.
You may request deletion of your data at any time by contacting us (see Section 10).
6. Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption for data in transit, access controls, and regular security reviews.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your state of residence in the US, you may have the following rights under applicable privacy laws (including CCPA for California residents):
- Right to Know: Request what personal data we have collected about you.
- Right to Delete: Request deletion of your personal data, subject to certain exceptions.
- Right to Correct: Request correction of inaccurate personal data.
- Right to Opt-Out: Opt out of the sale of personal data (we do not sell data).
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise any of these rights, please contact us at [email protected]. We will respond within 45 days as required by law.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: